Free worldwide shipping, no minimum

We believe shipping should be simple. That is why every order ships free, anywhere in the world, with no minimum spend, and with all duties and customs included in the price you see at checkout. Whether you are ordering one item or a full bedding set, the shipping cost is the same: nothing extra. This page explains how our shipping works, from the moment you place your order to the moment it arrives at your door.

Dispatch times

We dispatch orders within one to three business days. “Dispatch” means your order has been packed and handed to our shipping partner. You will receive a confirmation when your order is on its way. During busy periods, such as seasonal sales, dispatch may take a little longer, and we appreciate your patience.

Estimated delivery

After dispatch, delivery is estimated at six to twelve business days. This is an estimate, not a guarantee, because delivery times can vary depending on your location and the carrier. Most orders arrive within this window, and many arrive closer to the shorter end. If your order has not arrived within the estimated window, contact us through the Contact Us page with your order number and we will look into it.

Duties and customs

All duties and customs are included in the price you pay at checkout. That means there is nothing extra to pay when your package arrives. You will not receive a separate bill from a carrier or a customs office for your order. If you ever experience something different, contact us through the Contact Us page right away and we will help sort it out.

How to track your order

When your order is dispatched, you will receive a confirmation with tracking information where available. You can use that information to follow your package as it moves. If tracking is not available for your destination, or if tracking has not updated in a while, do not worry — contact us through the Contact Us page and we will check on it for you.

Address accuracy

Please double-check your shipping address before completing your order. We ship to the address you provide at checkout. If you notice a mistake after ordering, contact us through the Contact Us page as soon as possible. If your order has not yet been dispatched, we may be able to update the address. If it has already shipped, we will do what we can, but we cannot always redirect a package once it is in transit.

Undeliverable packages

If a package cannot be delivered because the address is incorrect or incomplete, or because it is not collected, it may be returned to us. If that happens, we will contact you to arrange next steps. Additional shipping costs may apply in some cases, and we will always explain clearly before anything is charged.

Split shipments

Occasionally, an order may be split into more than one package so you receive your items as quickly as possible. If your order arrives in multiple packages, you will not be charged extra for shipping. Each package will have its own tracking information where available.

Delivery expectations

We ask for a little patience with delivery times. International shipping involves multiple stages and can be affected by weather, holidays, and other factors outside our control. We keep our estimates realistic, and we would rather tell you twelve days and have it arrive in eight than promise three and disappoint you.

Returns and shipping

If you need to return an item, our Refund Policy explains how. In short, you have sixty days from delivery to return eligible items, and refunds are processed within five to ten business days after your return arrives. Please contact us through the Contact Us page before sending anything back.

Questions

If you have a shipping question that this page does not answer, reach out through our Contact Us page. We are happy to help and will give you a clear, honest answer.